Digitalisation consulting with automation and AI for hotels & restaurants
Too many routines in hotels and restaurants still run on paper slips, spreadsheets and double entry. We analyse your operational processes, automate what can be automated, and use artificial intelligence where it genuinely saves time in daily work. Advised by qualified hospitality managers who know your business from the inside.
- Process automation
- AI in daily operations
- Interfaces & systems
- Hotels & restaurants
Where your business loses time every day.
Digitalisation doesn't mean buying yet another system. It starts with the routines that cost your team time every single day.
Double entry
The same data is typed into the PMS, the till, a spreadsheet and the accounts, and every transfer is a source of errors.
Paper and spreadsheets
Checklists, rotas and order lists are scattered around, hard to find, and only one person in the house understands them.
A flood of enquiries
Guest, group and event enquiries, reservations and job applications arrive by email and phone and have to be sorted by hand.
Figures by hand
Reports are built at month-end with copy and paste. By the time they are ready, it is often too late to act on them.
Digitalisation consulting for hotels and restaurants: where automation pays off.
We start with routines that recur often, follow fixed rules and are manual work today. These are typical areas from our consulting practice.
Hotel Hotels
- Enquiries and offers: capture group, meeting and room enquiries in a structured way, generate offers from templates and trigger follow-ups automatically.
- System landscape: connect PMS, channel manager, revenue management and booking engine properly instead of transferring data by hand.
- Guest communication: send confirmations, pre-arrival and post-stay emails on a schedule and with the right data.
- Housekeeping and maintenance: manage tasks, handovers and fault reports digitally instead of by note and shout.
- Reporting: provide daily reports, occupancy and forecasts automatically so pricing decisions rest on current figures.
Restaurant Restaurants
- Purchasing and inventory: order suggestions, supplier orders and incoming invoices with less manual work.
- Staff: rota, time tracking and payroll preparation in one continuous flow, with working-time law in mind.
- Reservations and guests: keep reservations, reminders and waiting lists up to date automatically and reduce no-shows.
- Costing: maintain recipes, cost of goods and prices centrally so menu and margin fit together.
- Till to accounts: connect till data, receipts and exports so your tax adviser doesn't have to chase anything.
Process first, tool second: we check whether a system you already have can do the job before we recommend anything new. Where nothing suitable exists on the market, we build custom solutions.
AI for operational processes and routines: a tool, not a buzzword.
AI pays off where text, documents and unstructured information slow the day down. We use it where it measurably saves time, and we tell you openly where it doesn't help.
Pre-sort enquiries
Emails and forms are recognised, categorised and prepared with a draft reply. Your team reviews and sends.
Read documents
Delivery notes, invoices and contracts are read and the data lands in your system in structured form instead of via the keyboard.
Texts and content
Menus, room descriptions, job ads and replies to reviews are written faster, in the voice of your house.
Understand your figures
Summarise reviews, spot anomalies in revenue and cost-of-goods data, and ask questions of your own numbers.
Knowledge for the team
Work instructions, hygiene plans and onboarding material become quick to find, also for new and changing staff.
Support recruiting
From first contact to reply: automate recurring recruiting steps without applicants feeling like a number.
Clear guardrails for using AI
- People decide. Anything that concerns guests, contracts or money is checked by a person before it leaves the house.
- Data protection first. We clarify in advance which data an AI service may see, where it processes it and whether a data processing agreement is needed.
- Mind the labelling. AI-generated content may be subject to labelling duties under the EU AI Act. We take this into account from the start (see AI labelling).
- Not everything needs AI. A simple rule or interface often solves the problem more cheaply, faster and more reliably.
From process check to lasting relief.
Process check
We look at how work really happens in your business and record where time, errors and system breaks arise.
Assess potential
Every idea is rated by effort, benefit and risk. You get a clear order of priority instead of a long wish list.
Implement
With existing systems, interfaces and, where needed, custom development. We start small, with the routine that relieves you most.
Roll out and support
Training, handover and fine-tuning during live operation, so new routines are adopted by the team and stay.
Advice from people who have run hotels and restaurants themselves.
Our managing partners Sven Kornberger and Philipp Becker are state-certified managers for hotels and restaurants (“staatlich geprüfte Betriebsleiter”) and also have the technical depth to build solutions themselves. We know how a breakfast shift runs and why a routine fails in daily life even though it works on paper.
- Independent: we are not a manufacturer of PMS, POS or revenue management software and recommend what fits your business.
- Advice and implementation from one source: from analysis to development and roll-out.
- Hosting in Germany: we consider GDPR and working-time law from the start.
Questions about digitalisation consulting with automation and AI.
What does digitalisation consulting at Ascensus include?
Which businesses is it suitable for?
Do we have to replace our systems?
Where does AI really help in daily operations?
How do you handle data protection and guest data?
What does digitalisation consulting cost?
Which routines should get easier?
Briefly describe your business and the routine that costs you the most time. We'll get back to you personally with an initial assessment. No obligation, no sales pressure.